Description

Skar Audio is seeking a high-performing Senior Customer Service Associate to play a critical role in managing customer experience operations within our fast-growing e-commerce business. This is not a scripted call center role. We are looking for a seasoned professional who can confidently manage high-volume customer communication, navigate multiple systems with precision, make sound judgment calls on warranty and return matters, and serve as a steady presence within the department. The Senior Customer Service Associate sets the standard for communication quality, efficiency, and policy adherence. This individual must be detail-oriented, highly competent with technology, calm under pressure, and capable of balancing customer satisfaction with operational discipline. This is an on-site position based in Tampa, FL.

About The Role

• Title: Senior Customer Service Associate
• Job Location: St. Petersburg, FL
• Type: On-site
• Standard Office Hours: 9:00am - 5:30pm

What you'll be doing

• Manage high-volume inbound customer communications (email and phone)
• Collaborate cross-functionally with warehouse operations and leadership teams
• Confidently close sales over the phone and maximize revenue from warm inbound leads
• Provide consultative product recommendations based on customer needs, based on type, goals, and budget
• Identify reoccurring customer pain points and recommend process improvements (Github)
• Maintain strong response time, resolution, and sales KPIs
• Accurately interpret and apply company policy on warranties and returns
• Navigate multiple internal systems simultaneously (CRM, order-management, shipping platforms)
• Maintain accurate documentation and note records
• De-escalate sensitive situations while maintaining brand professionalism

Preferred skills for this role

• Strong consultative sales ability
• Comfort closing sales over the phone
• Ability to identify upsell and cross-sell opportunities
• Competitive mindset with revenue-focused thinking
• Experience or knowledge in car audio equipment

Required qualifications

• Four-plus years experience in phone-based sales or consultative selling
• Bachelor's degree
• Must type 50+ words per minute

Compensation & Benefits

• Base Salary: $70,000.00 - $72,000.00
• 401(K) (w/ Company Match)
• Paid Time-off
• Health Insurance Stipend

About Us

Here at Skar Audio, we are looking for those who wish to be a part of building something truly extraordinary. We'd like to think that the company has a rarely found "home-grown" type of feel to it that you rarely see in a larger company. One where you can be heard, recognized for your contributions, and have a genuinely profound impact on shaping the future of the company. To this day, Skar Audio remains privately owned by the original founder, which affords the freedom of being able to move really fast, and prevents typical corporate bureaucracy from getting in the way day-to-day.

The company has extremely ambitious plans and a proven track record of stability and success in our industry. We are debt-free, have no outside investors, and operate under the strategic stewardship of our highly engaged CEO. As we continue to grow, the future has never looked brighter, and we are seeking talented individuals who want to help drive our mission forward.

The way people shop online has been changing for years, and we'd like to think as a direct-to-consumer, technology driven brand, we pride ourselves on being one step ahead of that change. If you are extremely passionate about what you do, and consider yourself to be a rockstar in your role, we'd love to hear from you.