Description

Skar Audio is a fast-growing, tech-forward e-commerce company in the car audio industry. We’re seeking a Returns & Warranty Specialist who is equally comfortable handling hands-on returns processing and using tools like Google Sheets to track, analyze, and improve our workflows. This role is perfect for someone who enjoys problem solving, accuracy, and continuous improvement while working in a warehouse environment. Our fast-evolving business offers no ceiling with endless possibilities for future promotions and is perfect for the hard-working, innovative, and persevering professional. Why work with us? Tech-forward environment: we use automation, AI, and cloud tools every day. Impactful role: you’ll directly shape how we improve returns & warranty workflows. Career growth: advancement opportunities for those who bring innovation and attention to detail. Collaborative culture: ideas are encouraged, and improvements are recognized. Air-conditioned warehouse Frequent company-provided lunches Overtime offered Discretionary performance bonuses Employee product discount Competitive 401k plan

About The Role

• Title: Warranty & Returns Associate
• Job Location: St. Petersburg, FL
• Type: On-site
• Standard Office Hours: 9:00am - 5:30pm

What you'll be doing

• Accurately log and track returns and warranty claims in Google Sheets and other cloud-based systems.
• Accurately log and track returns and warranty claims in Google Sheets and other cloud-based systems.
• Identify inefficiencies and suggest improvements to the returns and warranty process.
• Collaborate with operations and customer service teams to resolve warranty claims quickly and accurately.
• Process physical returns: inspect products, test functionality, re-stock or ship out replacements.
• Assist with shipping/receiving and inventory organization when needed.
• Day-to-Day tasks are not limited to the above.

Preferred skills for this role

• Prior experience in returns, warranty, technical support, or warehouse/operations

Required qualifications

• Proficiency with Google Sheets (formulas, filters, conditional formatting, data accuracy).
• Strong attention to detail and ability to maintain clean, accurate records.
• Comfort with physical warehouse tasks (moving/lifting up to 50 lbs).
• Typing speed 40+ WPM.
• Interest in process improvement, efficiency, and using technology to solve problems.

Compensation & Benefits

• Hourly Rate: $20.00
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About Us

Here at Skar Audio, we are looking for those who wish to be a part of building something truly extraordinary. We'd like to think that the company has a rarely found "home-grown" type of feel to it that you rarely see in a larger company. One where you can be heard, recognized for your contributions, and have a genuinely profound impact on shaping the future of the company. To this day, Skar Audio remains privately owned by the original founder, which affords the freedom of being able to move really fast, and prevents typical corporate bureaucracy from getting in the way day-to-day.

The company has extremely ambitious plans and a proven track record of stability and success in our industry. We are debt-free, have no outside investors, and operate under the strategic stewardship of our highly engaged CEO. As we continue to grow, the future has never looked brighter, and we are seeking talented individuals who want to help drive our mission forward.

The way people shop online has been changing for years, and we'd like to think as a direct-to-consumer, technology driven brand, we pride ourselves on being one step ahead of that change. If you are extremely passionate about what you do, and consider yourself to be a rockstar in your role, we'd love to hear from you.